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GPTW-2023-2024

WHC is a Great Place to Work®… once again!

WHC News & Events

We're thrilled to announce that WHC has been certified as a Great Place to Work… for the 4th year in a row! 

And this doesn’t happen overnight – it's the result of a consistent commitment to fostering an uplifting and empowering workplace and prioritizing the well-being of our employees. Let us take a few minutes to explain the secret sauce of how WHC achieves this year after year.

What is GPTW

Great Place to Work® evaluates companies based on five criteria: Credibility, Respect, Pride, Fairness and Camaraderie. Employees fill out a Trust Index survey and based on those results and benchmark comparisons, organizations are certified and recognized for creating positive work environments.

The WHC Culture

At the heart of our success is a vibrant and inclusive company culture. We believe that a workplace should be more than just a space to get work done. It should be a place where employees feel valued, supported, and connected. And it should be fun!

Our commitment to nurturing this culture is reflected in the following ways:

  • Transparency: We maintain open lines of communication, ensuring our team is informed about company developments, goals, and challenges.
  • Inclusivity: We champion diversity and inclusivity, fostering an environment where everyone's unique perspectives and backgrounds are respected and celebrated.
  • Work-Life Balance: We understand the importance of a healthy work-life balance. We offer flexible schedules and remote work options, allowing employees to balance their professional and personal lives effectively.
  • Wellness Programs: We have an Employee Wellness Program that allows employees to leverage whatever equipment, experiences, or professionals and allow them to take some time for self-care.
  • Work-from-Anywhere: WHC allows employees to choose between working from the cozy and bright office or anywhere else that suits them best!
  • Thursday brunch at the Office: Every Thursday morning, our team gathers at the Montreal office to eat bagels (a Montréal staple) and we share anecdotes about our week that was.

The WHC Team

At WHC, we recognize that our employees are our most valuable asset. And their well-being is paramount. We go the extra mile to ensure they are happy and healthy. Curious to see the folks behind WHC? A video speaks volumes: 

Celebrating 20 years of WHC

Recently, we got the Canadian team together for a weekend in the Laurentians to celebrate our biggest milestone yet: 20 years in business! 

We're more than just a company; we're a lively and diverse group who believe work should be fun. Our vibrant workplace culture goes beyond the office. For us, it’s important to involve our team every step of the way and cherish individual milestones and celebrations as well. 

Great Place To Work - Today and Tomorrow

We're honored to be recognized as a Great Place to Work®, and remain committed to maintaining and enhancing our exceptional workplace environment. We look forward to reaching even greater heights in the future, together. Explore career opportunities at WHC and join us for an amazing journey!

SOC 2 Type 1 Certified

SOC 2 Certification for WHC: Elevating Your Online Security

Security

We have some exciting news to share, and while it’s a proud moment for our team, it’s really all about YOU, our valued clients. 

In September 2023, WHC achieved the SOC 2 Type 1 certification. 

Let’s delve into why this certification should matter to every business and entrepreneur who trusts us with their online services.

What is SOC 2 Type 1 Certification

Service Organization Control (SOC) 2 is a rigorous auditing standard developed by the American Institute of CPAs (AICPA). This certification ensures that a service provider can securely manage and protect customer data. The Type 1 aspect of this certification verifies that our controls are designed effectively to meet these rigorous standards, as evaluated by an external auditor.

This approach also reinforces our continued alignment with other compliance standards in Canada, such as PIPEDA, CASL, and Quebec’s Law 25.

How This Certification Benefits You

  • Top-tier Security: With the SOC 2 Type 1 certification, you can rest easy knowing that your data, websites, and applications are in an environment that meets some of the industry's strictest security criteria.
  • Audited Compliance: Enterprise clients may have specific security compliance requirements requiring them to host their data within Canada and with providers backed with audited security certifications.
  • Consistent Service Reliability: This certification isn't just about protecting data. It’s about ensuring service availability and performance. In simpler terms, fewer downtimes, optimized website speeds, and smoother operations for your online platforms.
  • Improved Trust: Trust is paramount when choosing a service provider. Our SOC 2 Type 1 status serves as a badge of assurance, a tangible sign of our dedication to prioritizing your data's safety and the integrity of our services.
  • A Boost for Your Business: For many clients, showcasing security can be a competitive differentiator in their respective markets. By partnering with a SOC 2 certified provider like WHC, you’re demonstrating to your own customers and stakeholders that you’re serious about data security and integrity. 

Next Steps for SOC 2 Compliance at WHC

Achieving the SOC 2 Type 1 certification is a significant milestone, but our commitment to your data’s security doesn't end here. We always aim to elevate our standards, and in line with this commitment, WHC is now in the SOC 2 Type 2 evaluation period. 

While the Type 1 audit focuses on the design of controls at a specific point in time, a Type 2 audit dives deeper, evaluating the operational effectiveness of those controls over a defined review period. By this same time next year, we hope to update our certification credentials to further validate our unyielding dedication to maintaining the highest standards in data security and system reliability for you.

At the end of the day, this certification underscores our commitment to you. Every decision we make and every standard we achieve is driven by our dedication to providing you with the best. 

With the SOC 2 Type 1 certification, we aim to offer you not just a service, but peace of mind.

Thank you for your continued trust and partnership.

5 Actions for SEO

5 things you can do right now to improve your site’s SEO

Small Business Success

You've probably already heard of SEO, or search engine optimization. And you probably want your site to be more visible in search engines, too. But where do you start?

What is SEO?

SEO stands for Search Engine Optimization. It's a set of techniques designed to improve a website's visibility in search engine results, and can be done without having to spend a penny.

The aim of SEO is to attract the right people to your site, in response to their search and their desired criteria.

All this may seem complex, but don't worry; once you get the hang of it, things become automatic and run much more smoothly.

For now, though, here are 5 things you can do to improve your SEO.

1. Add titles and meta description tags

First of all, the ‘Title’ tag is really important, as it describes the content of a page you're visiting. For example, the title of this article is very clear, telling you exactly what you're about to read.

This is also the tag that will appear first in a site's description on a search engine.

What's more, when you share a web page on social media, the title of the page is often used as the title of the shared link. A catchy title can therefore increase the chances that people will click on the link.

A ‘Meta Description’ tag, on the other hand, provides a very concise, informative description of a page's content. This description will be displayed just below the page title in search engine results.

How do you add these two tags to your pages?

First of all, we highly recommend that you install or get access to an SEO tool such as rankingCoach or Yoast SEO (the latter has a very decent free version on offer). Both these tools can help you determine whether your Title and Meta Description tags are properly optimized. All you have to do is fill in the relevant fields, and you're done!

2. Share content on social networks

The optimization of your website's visibility on social networks is a key strategy, and one that cannot be neglected.

How can you make your site visible on social networks? If you've already written articles for your site, you could select those most likely to appeal to your subscribers and share the links to these articles with your community. You can even schedule posts in advance to ensure a steady flow of content over the coming weeks.

Sharing such articles will not only attract traffic to your site, but also improve your SEO. More visitors to your site sends the message that your site is interesting and can attract visitors, which will yield higher search engine rankings.

What is a permalink? Commonly referred to as a URL, a permalink is a unique hypertext link that points to fixed content on the web. In other words, it's a fixed link that won't change, even if the site's main address does. For example, the article you're reading has a permalink that will remain unchanged regardless of WHC's URL.

It’s a good idea to keep URLs easily accessible. Ideally, the nomenclature of the article or page in question should be retained. Try to avoid categories, dates or archive links when adjusting permalinks.

This is easy to do in WordPress. All you have to do is edit the permalinks to specify that you only wish to integrate the name of the article or page in the URL. 

WordPress example
Please note: these changes could have an impact on your search engine visibility. 

An internal link points to another part of your website. An external link, on the other hand, points to another website.

Unsurprisingly, a good internal linking strategy will improve your SEO. You can go around your website right now, reread your texts and set up links between your pages and articles.

For example, let's say one of your blog posts is about family outings. You remember writing an article about an adventure you had at the movies. It would be clever to link to this article. The text could go like this:

Going to the movies is also a great family activity, at least when there aren't too many mishaps.

The link to the article could be integrated into the underlined part of the sentence. This is called an internal link.

WordPress example
In this excerpt, an internal link has been integrated, taking the reader to an article about “9 business ideas for 2023,” which we distributed at the beginning of the year. 

5. Update your articles and pages

Search engines notice and favor pages and sites that are alive, on which there's lots of stuff happening.

As mentioned in the previous step, why not take advantage of your internal links revision to update a few pages or articles? Has any information changed? Could you possibly integrate a few external links as well?

If you're comfortable with it, you could even use AI content writing tools to enhance some of your posts. Just make sure to double-check the texts proposed by the AI!

Patience is the key to better SEO

In short, improving your website's SEO may seem like a complex task at first; however, by following a few simple steps, you can increase your site's visibility in search engine results significantly.

We've singled out these five tips, but of course, there are many other little things you can do to improve your SEO. It's also important to avoid practices that could harm it!

To take your SEO optimization a step further, we've put together an SEO Guide for Beginners, which is divided into a series of articles.

So, don't forget that patience is also a virtue in the world of SEO. Results aren't always immediate, but with a consistent – and persistent – strategy, you'll gradually see your site gain online visibility.

Protect your social

4 tips to stay safe on social media

Security

With 4.7 billion users worldwide, social networks have become a part of our lives. However, while these platforms are a place for sharing photos, videos, opinions and views, they are also a target for cybercriminals. This is why everyone needs to take charge of their safety on social networks, whether it involves their personal or business accounts. 

Be security conscious on social networks

In 2022, the Canadian Anti-Fraud Centre documented losses of $530 million, and contrary to what you might think, these security incidents targeted not only personal accounts, but also 21% of Canadian businesses. Parc Safari, for example, had its Facebook page hacked and plastered with adult content. Over the years, cybercriminals have perfected their methods, which include phishing, psychological hacking, privacy breaches and the use of malware. 

To find out more about how to protect yourself against malware and phishing, click here.

Psychological hacking: the practice of extracting confidential information by manipulating users. A hacker often uses the telephone or the Internet to trick individuals into providing personal information. Phishing is a form of psychological hacking.

Use strong passwords

It's important not to choose passwords that are too simple, such as the name of your pet or your children. They can be easily guessed by a hacker. Choose passphrases instead, such as "iMeatinGagreeNapplE14!". Not only are they more memorable, they're also more difficult to decipher.

To strengthen the security of your social networking and online accounts, you can also consider a unique password. In fact, one effective technique is to take a memorable phrase like "I hate accounting" and use the first letters of each word to form the basis of your password. In this example, that would be "iha". Then add numbers, special characters and capital letters to increase the complexity of your password.

Also, avoid using the same password for all your accounts, in case one of them is compromised. To help you keep track, use a password manager like LastPass or 1password.

Enable two-factor authentication 

Most social networks now offer two-factor authentication, providing an extra level of security in the event your password is compromised. This method relies on elements that are unique to you:

  • What you know: a PIN, a password or a security question.
  • What you own: your phone. A random code can be sent to you by SMS or generated in the Google Authentificator app.
  • Who you are: your fingerprints, your face, your eyes or your voice.

If your password is compromised, it's essential to quickly change the passwords on all your accounts. In addition, always lock your smartphone with a password to prevent unauthorized access to your data in the event of loss or theft.

Optimize privacy and control settings

You can customize the privacy settings on your social network accounts in order to better control who can see your information. Default settings often grant greater access than necessary. It's important to understand these settings and adjust them accordingly. Take Facebook, for example, where you can determine the following:

  • Who can view your mentions, likes and comments
  • Who can access your friends list
  • Who can see your photos
  • Etc.

There's also a lot of personal information about subscribers on social networks: the names of their friends and family members, how they spend their vacations and the content of their personal messages. It's important to understand how social networks use this information.

As a company, be sure to appoint trusted administrators to manage your business pages on social networks. This will avoid potential problems. Also, remember that you can limit and define access levels according to individual roles and responsibilities; this includes removing access when someone leaves the company or is no longer mandated to manage social network accounts.

Protect your personal information

Even with all these precautions, you can never be 100% sure about people’s identity online. Also, be very wary of requests from strangers – take the time to verify the authenticity of their accounts. If you’re a company, you should also check the authenticity of your subscribers' accounts.

It is essential never to disclose the following:

  • Personal information such as your address, telephone number, e-mail address, date of birth, SIN, passport, place of work or the school your child attends.
  • Banking and financial information such as the name of your banking institution, your financial situation, or your credit card number – even in private messaging.
  • Geotagged photos, as they usually contain automatic location information. To protect your privacy, you have the choice of deleting the geolocation data before publishing the photo. Alternatively, you can decide to disable the geolocation function in your mobile device settings.
  • Images revealing personal information, such as a photo with your address or the name of a street in the background, a license plate number, or details of your activities, such as a plane trip or vacation.

On the other hand, as a business, it's acceptable to share certain elements and geolocations to promote your activities. However, it's essential to carefully filter what you share. Make sure you don't reveal any information that could jeopardize your business, your employees or your assets.

Unfortunately, thousands of people have their accounts hacked every day. A recent example is François Lambert, a respected Canadian businessman. In July 2023, his Facebook page was hacked after a Zoom meeting with a bogus representative. The hackers took advantage of this interaction and used malware to steal his passwords. This resulted in financial losses as well as a loss of trust within his community.

Use social networks responsibly

In closing, it is essential to use social networks responsibly. Remain vigilant and update your privacy settings regularly, as platform policies evolve. Before clicking on a link, check in with yourself and check its source. And of course, don't hesitate to share this article with others who might benefit from it.

Finally, don't shy away from using social networks - they're powerful tools, when used responsibly.

Brand Identity

Brand Image: 6 factors you can’t overlook

Small Business Success

Have you ever looked at a logo and wondered why the company chose that? Most probably. Did you ever visit a social media page with incoherent images and colors? Definitely. Have you ever had a bad experience with a company? More than once. All these elements are part of what we call a company's brand image.

What is a brand image?

Commonly known as branding in the communications and marketing world, brand image encompasses all the elements that make up a company's identity, product offering, or services. We can even refer to personal branding in the case of a person. Brand image covers various aspects: visual, auditory, human, symbolic, etc.

A poor brand image can significantly damage an organization's reputation. If you're running your own business or thinking of starting one, it's time to think about these aspects and put them in place. To help you do this, we've covered brand imaging through six elements you should pay attention to.

We often perceive the logo as the centerpiece of a company’s marketing and branding. In fact, the logo represents a small part of a company's image, even though it's what people see first.

WHC Logo

Our logo at WHC 

An effective logo must be unique and recognizable. But that's not all. It also needs to be thought through on several levels. For example, when it comes to choosing colors according to their marketing significance. Choosing warm or cool colors will have different effects. Likewise, the icon, fonts, and slogan will all have a purpose. All in all, the logo will reflect the company's identity and values.

2. Visual Identity

Each element must be cohesive, designed precisely, and used consistently in all communications. This mainly applies to colors, fonts and graphic elements.

Even when you're just starting, choosing the right business name is essential. Of course, you can always change it along the way, but changing it can get tricky once you've established your branding.

Here are some key places your visual identity is important:

  • On your website
  • On your social channels: even seemingly innocuous images should reveal something about your brand
  • In traditional advertising: newspaper, billboard or television ads
  • On your product packaging
  • Even on something as trivial as your favicons

Consistency across all visual identity elements will give you instant recognition.

Take the following example: based on the overall visual identity alone, anyone would recognize which company this is.

McDonalds branding

You can find creative ways of expressing your identity through different visual media. Canva is an excellent tool for doing this in a variety of formats.

3. Language and Tone

These are two distinct but equally important elements of your brand image. The language used can be formal, casual or colloquial. The tone, on the other hand, can be friendly, humorous, professional, light-hearted etc. Think of it as language being the vehicle, while the tone used help shapes the content’s meaning.

For example, if we say, "Yo, what's up? Fancy tasting our coffee in spite of the 45-degree weather?", then we're using very colloquial language and a humorous tone. The same idea, expressed using formal language and a professional tone, would sound like "Hello, how is your day going? Kindly join us for coffee, and let’s brave the hot weather together." This contrast reveals two very different brand images.

The language and tone you choose should be consistent in all your communications: on your website, your social networks, your blog, and so on.

4. Brand Values

Do you remember a company with which you did business that conveyed its values to you? A company that promoted safety, for example, and managed to convince you through its marketing.

Go back to your own corporate values. What do you want to convey to your clients or future clients? These values must be reflected not only in your business decisions but also in the image you project.

One last detail to bear in mind: your employees are your first brand ambassadors. It's therefore a good idea for your values to be represented and passed on by your entire team!

5. Customer Experience

It's something we don't think about when we talk about brand image, but it can make all the difference. The experience you offer your customers can make or break your image.

Times have changed, and nowadays, people no longer want to be treated as a number. They want to feel unique and have an enjoyable, fulfilling experience.

A positive experience will instantly give you a favorable image. A negative experience will have the opposite effect. Customers are excellent ambassadors: when they're not satisfied, they'll tell others. Sometimes it takes just one interaction to damage or improve your brand image.

Always show your customers that they really matter to you and that you're there to help.

6. Social Media Presence

We certainly can't overlook this one in 2023. Having an online presence on various social networking platforms will give your brand a great deal of visibility and credibility.

Here are some key takeaways:

  • Be consistent. There's no point posting 3 times one week and then going half a year without a peep
  • Keep your information up to date, as there's nothing more annoying than having the wrong phone number displayed – your customers won't keep searching for the right number, they'll just move on
  • Make sure to include the preceding five elements in all your publications

Optimizing your online presence can sometimes be scary, especially if you don't know how to go about it. You can start by creating a social media strategy.

Pretty soon you'll see yourself reaping all the benefits!

Final Thoughts

Neglecting these key aspects of your brand image may put your business at risk. The consequences can include a down-spiraling reputation, customer dissatisfaction, a drop in sales, and difficulties in recruiting new employees. And your competitors may even take advantage of your shortcomings to gain ground.

A solid foundation for your brand image is therefore a priority. What are your core values? What messages do you want to convey? And how?

You can surround yourself with experienced professionals who can assist you in building or improving your brand image. Their expertise and strategic vision will help you strengthen your positioning.

Obviously, this is a long-term investment that requires time, effort and resources. But you'll gain so much from it!