The SiteSafe protection service protects a website from malware and viruses. This malicious code can be injected into any website through coding vulnerabilities, exploits, or infected home computers. Every day, thousands of websites are infected through automated scripts or targeted attacks. A single infection can damage your websites reputation, blocking visitors from being able to access its contents, or worse: infecting your unsuspecting visitors home computers! Website infections can also seriously affect your search engine rankings and blacklist your site from popular search results like Google. In short, if you operate a website and are serious about your site’s security, you’ll want to be protected by SiteSafe.

SiteSafe protection protects a single website. Thus, a hosting account with, for example, 1 primary domain and 5 add-on domains, would count as 6 separate websites and would require 6 separate orders of SiteSafe Protection if you would like to protect all 6 sites. There are no limits to the size of each website: it can have 1 or 1000 pages, the price is the same.

Absolutely! Cleanup is included in every plan, at no additional cost. Our plans cover you for 12 months. If you get infected at any time during that period, we’ll detect it and our team will proactively perform a scan and cleanup of your account. You can also submit a manual malware removal request at any time.

SiteSafe includes an unlimited number of cleanups, so we’ve got you covered. We’ll also provide you with timely tips and best practices to help you minimize recurring infections.

On average, a site cleanup can be performed in under one hour.

Yes! If we are ever unable to clean your site (very, very rare), we will refund you 100% of your SiteSafe service fees.

SiteSafe protection requires web access to your website in order to provide its automated scanning services and FTP or SFTP access to your files in order to perform any cleanup. If your site is already hosted with WHC, you are not required to provide any additional information.