If any malicious code is detected on your website, we’ll send you a notification immediately. If the malware is minor, we’ll fix it at no cost. However, if the malware is severe and you’re on the standard plan, we’ll advise you to purchase the Hacked Site Repair service.

If you’re subscribed to the Pro plan, we'll promptly examine your files to investigate the issue and fix the site. For more complex sites or those with e-commerce data, we’ll coordinate with you to determine the best approach to restore everything to normal. Please note that the site will be non-operational during the major malware cleanup.

If your website goes down, our WordPress Care team acts immediately to diagnose and resolve the issue. We perform 24/7 uptime monitoring with secure backups every 12 hours, ensuring quick response times to minimize downtime. Depending on the cause, whether it's a server issue, plugin conflict, or security breach, we take the necessary steps to restore your site as quickly as possible. If needed, we roll back to a recent backup to ensure minimal data loss and website stability.

If an update breaks something on your website, our WordPress team has you covered. Before making any updates, we take a complete backup of your site to ensure that everything is safe. If an update causes any issues, we quickly restore the backup to get your site back online.

Next, we set up a staging environment where we apply the update again and troubleshoot the problem without affecting your live site. Once everything is working smoothly, we carefully implement the fix on your live website to ensure seamless functionality.

A WP Care Plan includes content updates such as text edits, image replacements, and minor layout or design adjustments if needed. It also covers the installation of basic, non-premium plugins.

However, the plan doesn’t include theme customization, plugin customization, content creation, or the development of new functionalities. This ensures that routine maintenance is handled efficiently, while any advanced development work would fall under a separate scope or require a custom quote.

If your website has complex requirements, we’ll thoroughly review the server details to assess its setup and performance. Next, we’ll provide a clear breakdown of what is covered under our support and inform you in detail about any areas that fall outside our standard coverage. If needed, we can create a custom maintenance plan tailored to your specific needs.

Yes, you can upgrade or downgrade your maintenance plan at any time based on your needs. Whether you need additional security, performance enhancements, or advanced features, we offer flexible plans to scale with your business. Just reach out to our team, and we’ll help you transition smoothly.

You can cancel your plan at any time with prior notice. Our services operate on a month-to-month basis unless otherwise specified. Upon cancellation, we’ll ensure a smooth transition by providing backups and any necessary assistance to move your website to a different provider if required.