Technical Account Management (TAM)

Technical Account Management (TAM)

Always-on expertise. Powered for success.

  • Proactive Monitoring
  • Dedicated Expertise
  • Strategic Setup
  • Ultimate Performance
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Rating: 4.9/5 | 5,973 reviews

Your local web host
for over 20 years

What you get with a dedicated expert

When downtime isn’t an option, regular support won’t cut it. Get direct access to an expert technical account manager (TAM) who knows your stack, anticipates issues, and helps you succeed online.

Direct access

Your expert is just a call away. Skip the queue, skip the hassle, and get answers from someone who knows you.

Proactive monitoring

We detect and fix issues before they escalate, keeping your services up and your clients happy.

Custom system setup

We fine-tune for top speed, max uptime, and reliability. No templates, just solutions tailored to your needs.

Trusted specialist

One dedicated point of contact who knows your setup, history, and business goals. A trusted partner for your online success.

Monthly reports

Know what’s working and what needs attention in a human-friendly report. You won’t have to read a single line of code.

Team training

We empower your staff with hands-on training and step in directly when needed so you're never held back.

Ongoing security checks

We audit, scan, advise, and correct continuously to keep your system sailing smooth.

Smooth onboarding

We map your setup and optimize it day one so you can hit the ground running.
Schedule a call with an expert

A TAM makes all the difference if you’re:

  • A growing business with zero tolerance for downtime
  • An agency juggling multiple client environments
  • A scaling startup with no dedicated sysadmin
  • In healthcare, finance, legal, or other compliance-heavy industries
  • Tired of starting over with support

Your TAM goes beyond standard support

TAM offers strategic guidance that standard support just can’t match.

Standard Support

Recommended for non-critical production environments.

  • 24/7 response in the event of a hardware incident
  • Support via ticket, phone call, and chat
  • Standard priority for tickets
  • Standard monitoring
  • Dedicated technical contact
  • Personal onboarding
  • Proactive optimization
  • Full report
  • Ongoing team training

TAM Expertise

Recommended for critical production environments.

  • 24/7 response in the event of a hardware incident
  • Support via ticket, phone call, and chat
  • High priority for tickets
  • Advanced monitoring
  • Dedicated technical contact
  • Personal onboarding
  • Proactive optimization
  • Full report
  • Ongoing team training
Book your free consultation

Real clients. Real results.

Discover how our clients are thriving with a TAM by their side.

Alain P.
UQAM

We really appreciate the TAM service, which makes our job much easier. Personalized service with someone who knows the specifics of our server configurations. We couldn't do without it!

Francis A.
Université de Sherbrooke

Excellent service, clear explanations, and understands the difficulties that customers usually encounter when trying to navigate the system.

Daniel M.
iPartyBooth

Simon is our TAM and I’m not sure what TAM stands for, but if I were to name it, I would go with – a Timely, Attentive, and Magnificent service.

THANK YOU!

FAQ

A TAM is your go-to expert for everything technical. They monitor, optimize, and strengthen your infrastructure so your site or platform stays fast, secure, and ready for growth—without you lifting a finger.
Support solves problems after they happen. A TAM works to prevent them. You get one dedicated expert who knows your setup, understands your business, and helps you move forward—not just stay online.
Not at all. If your business relies on your website or platform to generate leads, make sales, or serve clients, a TAM can help. From eCommerce stores to growing agencies to non-technical founders, our clients come in all sizes.
Yes. A TAM helps you make smart decisions about your tech stack, server setup, and scaling strategy—so your infrastructure never holds you back. It's like adding a strategic partner to your team.
Agencies managing many clients, startups scaling fast, businesses in legal, finance, or healthcare with compliance needs, or anyone who can’t afford downtime or guesswork when it comes to their site.
Rarely. You can reach your TAM directly by email or phone. No queues, no repeating your story. And many issues are caught and resolved before you even notice them.
Your TAM reviews your current stack and provides tailored recommendations—from performance tuning and caching to load balancing, database adjustments, and security upgrades.
Yes. With 24/7 monitoring, system health reviews, and regular performance audits, your TAM can detect and resolve issues before they impact your business.
You’ll have regular check-ins and a monthly report, plus access whenever something comes up. You’re never left wondering what’s going on behind the scenes.
Fast. Once enrolled, onboarding begins right away. Your TAM maps your environment, flags risks, and gets you set up for long-term performance and reliability from day one.

You deserve better than a ticket queue

Get a dedicated expert who makes sure your hosting works — for you, not against you.

Get a free expert consultation