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External Backups

Why are backups important?

Automatic daily backups to help you quickly recover from mistakes or security incidents. They are a critical component of any company’s disaster recovery process.

External Backups are stored in separate physical drives for extra security, and are powered by JetBackup, which store optimized incremental backups accessible directly from your control panel.

By default, we’ll save 14 days worth of backups, but you can increase or decrease retention as needed, so long as you don’t exceed your total allocated disk space.

We recommend you add 20% more backup storage than actual disk space you plan on using, to ensure you can store multiple retention points. For example, if you plan on using 60GB of disk space, you’ll want to have at least 72GB of backups, so consider adding the 100GB External Backup option.

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Website Acceleration

Why do I need a faster website?

A single second delay in the load time of your website can lead to 11% fewer page views, 16% decrease in customer satisfaction and 7% loss in conversions.

LiteSpeed web server is a commercial server software that doubles the amount of simultaneous visitors your site can receive, and dramatically improves the response time for both static and dynamic pages with powerful caching. It also includes plugins for popular apps like WordPress.

LiteSpeed is a drop-in replacement of Apache, so switching between the two is simple. Our team handles the installation and configuration for you, making the process painless.

The version of LiteSpeed you’ll need will depend on the number of cPanel accounts you have and the quantity of memory (RAM) available on your server.

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Server Management

What is server management and why do I need it?

Server management defines the level of service our team will provide you with your server.

With Standard Management, we ensure your server is powered, has network connectivity, and responds to ping. We pre-install & configure cPanel along with Linux, Apache, MySQL and PHP for you. In case of problems, our support team can provide assistance 24/7. We also include free migration assistance if you’re transferring in from other providers.

With ProActive Management, our team also monitors the health of your server, and intervenes automatically when an issue is detected by our monitoring system (up to 2 interventions included per month) without you needing to contact us first. We’ll carefully monitor your database and web server availability along with your CPU, memory and disk space usage.

With Advanced Management, in addition to proactively monitoring your server and intervening when needed (without monthly intervention limits), our team will also provide up to 2 hours of system administration services per month to help you deal with issues such as performance, redundancy, and reliability.

Advanced Management includes:

• Everything you get with Standard Management, but also:
• VIP Support: get answers to your problems first
• Performance & HTTP monitoring & support
• PCI scan remediation assistance
• MySQL/MariaDB monitoring & support
• Pro-active Performance Interventions
• Mail server & Mail Queue monitoring
• Advanced Firewall configuration
• Email Reputation Management & Support
• Up to 2 hours/month of SysAdmin work

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Dedicated IPs

What are dedicated IPs and what are their benefit?

IP addresses are a series of numbers (like 192.233.57.182) used to identify resources on the Internet. When a website is assigned a Dedicated IP instead of a Shared IP, it becomes the only website that uses that IP address.

WHC recommends Dedicated IPs for a better SSL support, performance and access for your important sites. Without dedicated IPs, sites use shared IPs and must rely on a technology called SNI to function. Since SNI technology is not available on some older browsers, your site may be inaccessible for up to 3% of all your users. WHC recommends you add a dedicated IP for each important website (more than 10,000 visitors per month) on your server.

By default, servers are delivered with a single IP address that is shared across all websites that you host on that server. WHC recommends 5 IP addresses for most common configurations, which will include: 2 dedicated IPs for your nameservers, 1 dedicated IP for the server itself, 1 dedicated IP for your main website, and 1 shared IP for all your other websites.