Web Hosting Level 2 Support Specialist

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Are you an experienced web technician, and do you like helping others? Then this might be the job for you! Web Hosting Canada (WHC) is looking for an enthusiastic techie to fill a new Web Hosting Level 2 Support Specialist in our Montreal office, and help support our growing user base.

Responsibilities

  • Help solve complex problems for Canadian Businesses trying to grow and succeed online
  • Provide Escalation support and coaching to Level 1 support agents, by phone and chat
  • Provide Level 2 technical assistance to customers by phone, chat, and online helpdesk
  • Coordinate issue resolutions, feature requests, and bug fixes with Level 3 System Administrators and Dev teams
  • Troubleshoot email, DNS, domain, and LAMP stack problems
  • Install, analyze, troubleshoot and optimize installations of WordPress, Drupal, Joomla and other content management systems
  • Help maintain the proper functioning of a production environment for shared, dedicated, and virtualized web hosting servers

Required Skills and Experience

  • 2+ years of experience with providing operational support for website hosting, domain names & DNS management, cloud infrastructure, or equivalent
  • 2+ years of experience using cPanel/WHM or other control panels
  • Excellent understanding of web concepts such as DNS and IP
  • Excellent understanding of email systems and protocols (POP/IMAP/SMTP), and mail servers (Exim, Dovecot, Courier)
  • 1+ year(s) working with MySQL DBMS (or equivalent)
  • Skilled communicator in both French and English
  • Knowledge of PHP or Bash scripting an asset
  • Knowledge of WHMCS an asset
  • Basic knowledge of SEO/SEM concepts

Hours and Salary

This is a full-time position. WHC offers flexible scheduling with the possibility of working during weekends and/or evenings.

We offer competitive salaries with performance bonuses.
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