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Sherri Rabinovitch

WHC’s Blog

Articles by Sherri Rabinovitch

Sherri is WHC's Director of People & Culture and has always been passionate about connecting with people. Her objective is to make sure WHC employees are having the best experience possible while balancing the needs of the business.
WHC is a Great Place to Work®... once again!
WHC is a Great Place to Work®... once again!

We're thrilled to announce that WHC has been certified as a Great Place to Work… for the 4th year in a row!  And this doesn’t happen...

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WHC has been certified a Great Place To Work… again!
WHC has been certified a Great Place To Work… again!

We are thrilled to announce that Web Hosting Canada has been re-certified as a Great Place to Work, following a thorough and independent analysis conducted...

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WHC is now certified as a Great Place To Work!
WHC is now certified as a Great Place To Work!

Web Hosting Canada is now a certified Great Place to Work! Following a thorough and independent analysis conducted by Great Place to Work® Institute Canada. This...

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Web Hosting Canada manages fast and reliable online infrastructure with 24/7 support. Learn more about WHC

How to drive Facebook’s traffic to your website

Want to receive more organic traffic to your website from Facebook? The key to getting more visitors is to create content that drives engagement and entices people to click on links to learn more. In this article, we’ll be taking a look at several strategies that you can use to get your content seen - and ultimately drive traffic to your website. Facebook is the largest social media network in the world, with more than 2.7 billion active users every month - or nearly a third of the global population! It is undoubtedly one of the most powerful platforms to promote your brand. As a result, it’s also highly competitive! So to stand out, it’s essential to understand how Facebook promotes content on its network.

What is the Facebook Algorithm?

The Facebook algorithm is a set of calculations that Facebook uses to decide which posts users see, and in what order, based on their preferences. It is no secret that Facebook's number one priority is to keep users engaged across their ecosystem. The algorithm itself is continuously evolving, and a key ranking factor is how likely a user will be to interact with the content itself. The content displayed is based on various “signals” such as likes, clicks, comments, and shares. So, if you often click on videos of dogs catching frisbees, for example, similar videos will appear in your feed. As a side note, part of Facebook’s algorithm also prefers native content, for example, videos uploaded directly to the platform itself, rather than embedded YouTube videos. Though not impossible, it makes it even trickier to drive traffic to sites and platforms outside Facebook, as they look to keep users on their own platform for longer periods of time. This means you must be even more vigilant in creating engaging content that is far more likely to rank higher, be seen more often and translate to clicks (organic traffic) to your website.

What Types of Content Can Drive Traffic?

Bear in mind that vanity metrics like ‘likes’ and ‘comments’ can sometimes feel really good to receive, but they only get you so far. Creating engaging pieces of content that actually translates to conversions is what really counts. There is an endless amount of content that you can use to engage your audience and drive traffic back to your website, but here are some great examples you can use to get the ball rolling:
  • Blog posts
  • Help articles
  • Case studies
  • White papers
  • Tutorials
  • New products and services
  • Giveaways
  • Announcements
  • Newsletter signups
If your social posts are enticing enough, your audience will click through to your website in order to learn more or to see more content.

Strategies for Posting Content on Facebook

Now that you understand the importance of creating engaging content, the next step is to look at some useful strategies that will deliver rock-solid results!

Use Visually Appealing Images and Videos

It is essential to have strong visual content, to ensure you stand out from the crowd. By using more attractive images and video thumbnails, you’ll potentially increase customer engagement and the likelihood that you’ll show up prominently in their news feeds. According to research completed by Buffer (and based on the data of 777,367,063 Facebook posts) videos get at least 59% more engagement than any other post type. Additionally, 81% of the top 500 posts of 2018 were videos, while images accounted for 18%.
Facebook post engagement
It’s important to bear in mind that publishing poor-quality images or videos could have the undesirable effect of making your brand look unprofessional. So to keep the content looking good, you should follow the Facebook minimum size recommendations:
  • Facebook profile picture: 180 x 180
  • Facebook cover image: 820 x 462
  • Facebook link image: 1200 x 630
  • Facebook image post: 1200 x 630
  • Facebook event image: 1920 x 1080
  • Facebook video: 1280 x 720
  • Maximum video length: 240 minutes
  • Facebook ad: 1200 x 628
  • Facebook video ad: 1280 x 720
  • Facebook story ad: 1080 x 1920
  • Facebook group cover image: 1640 x 922
  • Facebook messenger image ad: 1200 x 628

Alternate Your Post Types

The next traffic-boosting strategy is to alternate your post types. Facebook offers a wide range of options, including:
  • Photo/video (including live video)
  • Location check-in
  • Milestones
  • Feelings
  • Notes
  • Support for nonprofits
  • Polls
  • Q&A sessions
Try out as many as you can to see what your audience responds to. By mixing up your post formats, you’ll keep your content fresh and may even keep your audience more engaged. By experimenting with different options and examining the results over time, you can gain an understanding of which types are the most relevant to your audience, drive the most engagement, and bring you the most traffic!

Find Your Optimal Time to Post

As satisfying as it is to have bright and shiny content, it's wasted if posted at the wrong time. If you share your blogging masterpiece when the bulk of your audience is asleep, it'll be lost in the feed by the time they wake up. Research is abundant regarding the optimal time to post. Many brands see the most reach and engagement when posting Wednesday to Friday from 12 PM to 4 PM. However, every audience is unique, every industry is unique, so general advice can only get you so far. To get the timing right, use your Facebook analytics to see when your audience is online. You can check peak times of day on your Page Insights. To access Page Insights, go to your Facebook Page and click Insights in the top menu:
Page InsightsPage Insights. Source: Facebook
The Overview tab shows your Page Summary. This summary gives you a neat overview of all the metrics on your Page:
Page Insights OverviewPage Insights Overview. Source: Facebook
You can see peak days and times for your audience in the Posts section:
Posts InsightsPost Insights. Source: Facebook
Here you can examine your specific audience statistics for each hour of the day. And you can then determine the most optimal time to post. If you post your content just before peak traffic hours (e.g. 2:45 PM, if your peak is 3 PM), your content will arrive just as your audience is opening Facebook. This maximizes the chances that your content will appear at the top of their feed - so your engagement potential will be much higher. Of course, the best advice is to use the data as a tool, experiment regularly, and build your content schedule based on a combination of your research.

Find Your Ideal Post Frequency

Once you know the optimal time to post to Facebook, the next step is to determine how often to post. Your ideal post frequency will depend on your audience - there’s no magic number that works for every brand. Remember the goal is to keep your followers engaged! If you are posting multiple times per day with high engagement each time, your reach will stay optimal. However, if you observe a drop in interaction after your first post, you may want to consider reducing your frequency and focus more on quality. The key is to conduct your own research, experiment with how often you post and track the results in your analytics. For example, try posting 5 times one week, 10 times the next, and then 15+ posts the following week. Observe the average engagement at the end of each week, so you can compare each period of time to determine the ideal post frequency for your audience.

Refresh Successful Content

Don’t be afraid to refresh old content! If you have posts that have been wildly successful in the past, they are very likely to work again. Producing quality videos and blog articles is time-consuming, and there’s nothing wrong with bringing new life to successful older content. You may even find that reused content gets even more traction the second time around! Perhaps the headline needed a tweak, the content more refinement, or maybe it was originally posted at the wrong time of day. Reusing a post is a great way to improve the reach of content that already works. The prize is gaining further insight that will strengthen your overall social media strategy. Be aware that there are a few things to watch out for when refreshing your posts. Content with a connection to a specific time or event will have likely lost its relevance. Similarly, any mentions of research or statistics will need to be updated. So generally, steer clear of the following:
  • News and brand updates
  • Opinions
  • Statistical reviews
  • Trends
Potentially re-shareable content should be an authoritative resource, for example:
  • How-to guides
  • Tutorials
  • General tips
  • FAQ’s
To maximize your results, remember to focus on your most engaging content, especially the pieces that drive traffic to your website and increase conversions (leads, sales etc.).

How to Use Your Facebook Group to Drive Traffic

Facebook groups can be a fantastic way to build interest in your brand. When you run your own group, you create a community of like-minded people who are interested in your business and are very likely to grow into a steady stream of traffic for your website. As a bonus, Facebook’s algorithm favors content from groups with high engagement. So if your group is active and thriving, your content will gain further reach, which in turn brings you more traffic! Talk about a ‘Win’!

How to Create Your Group

If you don’t already have a Facebook group for your brand, it’s a pretty straightforward process. Follow the steps below to get started: Create a Facebook group
  1. Open up Facebook, click the ‘+’ menu on the top right of the screen and select Group.
  2. Optional: Upload a cover photo — if you have one ready, go for it!
  3. Enter your group name (preferably your business or brand name).
  4. Pick your privacy preference (public for anyone to access, or private to create a “members-only” community).
  5. Optional: Invite people to your group.
  6. Click Create.
It is now time to build your following & drive more traffic to your site!

Tips for Building an Engaged Facebook Group

The ultimate goal of building a Facebook group is to create a captive, qualified and engaged audience that is interested in your brand and will drive traffic to your website in order to convert to sales. In order to do this, you must build a strong Facebook group by leveraging the tools available to you, and creating meaningful content for your target market.

Upload the Perfect Cover Image

A professionally designed cover image will make your brand stand out and be memorable for your audience. It’s also important to make sure your image is appropriately sized. The ideal size for a Facebook group cover photo is 1640 pixels wide by 856 pixels tall (or an aspect ratio of 1.91:1). This size is recommended for the best results across all devices, minimizing the auto-cropping of your cover photo. Facebook group cover photo size

Write a Compelling Description

A well-written description tells people about your brand, sets the tone for your community, and lets your audience know how you can help them. It is also the perfect time to direct people to your website, or sign up for your newsletter!

Make a Pinned Post

In Facebook groups, you can “pin” a post to the top of your feed, so it’s the first thing your new members will see. A pinned post is an opportunity to welcome everyone to your group and add a call to action which links members back to your website. e.g. “See more information”.

Post Content That Benefits Your Audience

As the group owner, it is your job to create an atmosphere and build a sense of community. You can do this by posting content that benefits your audience in various ways. Some examples include:
  • Free tutorials and how-to guides for your product offerings
  • Exclusive tips that relate to a blog post
  • Personal messages & behind-the-scenes insights
  • Motivational posts to establish yourself as a thought leader in your industry
By giving your audience continuous value, they are far more likely to engage with your brand and convert into traffic for your website.

Find Group Members

How do you get people to join your group? An easy first step is to make an announcement to your email list. Send out an email announcing the group and invite everyone to join in. Always link to your group in your newsletters, too. You can also add a prominent link on your website to promote your group and advertise it on all your social media channels. A call to action at the end of each blog post is also a great idea - be sure to tell your readers how they benefit from joining.

Give Your Members Something Special

By offering exclusive content, you give your members a reason to consistently check-in & engage. Some examples are Q&As, AMAs, and invites to webinars.

Don’t Neglect The Housekeeping

For your group to flourish, it needs regular maintenance. Check-in frequently to answer questions, add members, remove spam, and moderate any flagged content. It can take some work, but it’s worth it when you have a loyal audience all in one place! And you can always share the load by assigning moderator duties to a willing colleague.

How to Leverage Facebook Groups That You Don't Own

There is an endless number of Facebook groups for every topic imaginable. By performing a search in the group section, by using relevant keywords, you'll find numerous quality groups you can join. By becoming a member of leading industry-related groups, you’ll have the opportunity to post and promote your brand. Be sure to read the group rules when you join, before you start promoting your business.

Find Out The Group “Promo Days”

Most groups have appointed specific “promo days” when you are allowed to promote and link to your website. If you promote yourself on non-promo days, you risk getting banned - don’t do it! Participating in promo days is a highly effective strategy to get people to your website. Especially when promoting to large groups with tons of reach. The owner will usually specify which days they allow for promotions, in the group description, or a pinned post. On the non-promo days, you can still gain traffic by participating in conversations and giving your expert advice by responding to member questions.

Are You Ready to Get More Traffic?

It is time to make Facebook work for your brand! To grow your following, figure out what content is the most engaging and become active in your community. Keep trying new ideas, tinkering with your strategy, and publishing great content! Over time, you’ll build up a valuable resource that consistently sends engaged traffic to your website. Want to learn more about Facebook? This article continues Web Hosting Canada’s ongoing series on Facebook marketing, strategy and tactics. Follow us on Facebook to get updated when we post our next guide: How (and when) to Boost a Post on Facebook.

Three reasons your website visitors will trust a .CA domain

Did you know, even a tiny top-level domain (TLD) name can contain information about your website that would be useful to visitors? A domain extension can indicate your geographical location, purpose or even a little bit of information about your organization. A top-level domain (to the right of the dot) can be as short as two letters but can still promote feelings of trust in your website visitors. For example, if you choose .CA, here are a few reasons why website visitors will automatically have confidence in your website:

1. The Canadian connection

When you register a .CA domain, you have to indicate your connection to Canada. It’s CIRA’s role as the .CA domain registry to ensure that .CA domains are registered by people and businesses that meet these specific requirements. That is, .CA is for Canadians, not Californians, Catalonians, or chartered accountants from Casablanca. Why does this matter? Because it ensures that when customers see a .CA domain they know a website is built for (and likely run by) Canadians. Canadians tend to trust other Canadians more, particularly when shopping or doing business online. Our Canadian Presence Requirements also make it harder to register a .CA domain name for nefarious purposes.

2. Low on the Badness Index

Speaking of nefarious purposes, there is such a thing as a Badness Index for domains. The SpamHaus Project, an international nonprofit organization that tracks spam and related cyber threats such as phishing, malware and botnets, has a list of the 10 Most Abused Top Level Domains. Their Badness Index takes into account things such as domains that are used to send spam, domains that host malware and other sketchy activities. Here are a few Badness Index scores (high score=bad):
Top-level domain Badness Index, October 2020
.email 2.89
.biz 1.35
.net 0.86
.com 0.46
.info 0.47
.CA 0.01
The numbers speak for themselves, but let’s put it another way: when people visit a .CA website, there’s a really low chance it’s going to be a sketchy site compared to other top-level domains.

3. Ecommerce, the Canadian way

Even the most polite Canadian can get mildly perturbed when they are shopping online and find out that a business isn’t listing prices in Canadian dollars, or isn’t shipping to Canada. Having a .CA domain name indicates to potential customers that your organization does business in Canada. Knowing their business caters specifically to Canadians increases a potential customer’s confidence, and implicitly answers some of their questions before they even visit your website (e.g. Do they ship to Canada? Do they sell to Canadians using CAD currency?). In fact, recent survey data tells us that seven in ten Canadians prefer to support Canadian businesses whenever possible. A .CA domain name is the quickest and easiest way to show your business is Canadian, online. So there you have it. If you want to attract Canadians to your website, you can either put pictures of poutine, appealing Canadiana stock photos, or simply go with a trusted .CA domain.

What is an SSL Certificate and Why Do I Need One?

Ever wondered what the little padlock in your browser next to the website’s domain name is? That’s an indicator that the website is encrypted by an SSL certificate. If you don’t see one (or if the lock is open/red), it may mean that you’re visiting the site over an unsecure connection that anyone else can be “listening in” on.

What is an SSL Certificate?

SSL certificates make your website more secure by:
  1. Certifying, through a certification authority that’s trusted by your browser, that the connection is secure
  2. Encrypting data sent between your website and its visitors
They also help increase trust (and sales!) by displaying the security lock in your browser’s address bar. When data is transmitted securely on the web, it uses an HTTPS connection. HTTPS stands for Hypertext Transfer Protocol Secure. It’s the secure version of HTTP, the default means through which computers communicate over the Internet.
Geeky fact: HTTPS connections generally use port 443 on the Internet, whereas unsecure HTTP connections generally use port 80.

Why are SSL and HTTPS important?

SSL and HTTPS are crucial to prevent specific types of virtual threats, called man-in-the-middle attacks. These are situations where a hacker would be connected to your wifi network (for example, in a public café) and intercepting unencrypted data being transmitted between your website and your device. In more sophisticated attacks, they could even pretend to be your website while unsuspecting clients submit new credit card orders. Some of this data, such as passwords and credit card information, is very sensitive and should never be transmitted over unsecure connections. Once the connection is encrypted, even if the hacker were to intercept the data, they would be unable to decipher and understand it.
Avoiding Man-in-the-Middle Attack
Having an HTTPS connection is also a known ranking factor for search engines such as Google, as well as a trust factor for people visiting your website. Even folks who don’t know what an SSL certificate is can recognize a broken red padlock as a bad thing, and some browsers now block you from accessing sites through HTTP unless you explicitly accept the risk of accessing an unsecure website. In other words, if you don’t have an active SSL certificate on your website, you’ll get less traffic and people will spend less time visiting your pages. Since the whole point of a website is to attract and assist visitors, not having an HTTPS connection is a big problem.

How can I get an SSL Certificate?

Premium SSL certificates can often be ordered from your hosting provider or specialized security providers, while basic SSL certificates often come bundled with web hosting plans. If your hosting account includes basic SSL security, it will likely use automated SSL provisioning technology powered by either Let’s Encrypt or, as is the case for WHC, cPanel’s AutoSSL , to automatically prepare a certificate for you to use.
Web Hosting Canada’s Web Hosting, Reseller Hosting, Cloud Servers and Dedicated Servers already include free basic SSL (called AutoSSL) through cPanel.

What kind of SSL do I need?

Most websites with basic needs and no online shopping will function well with the free AutoSSL certificates, bundled with most hosting plans. Larger websites, eCommerce stores, and anyone taking payments or collecting sensitive information may want to upgrade to a higher tier of encryption. In most cases, Web Hosting Canada recommends investing in a premium SSL certificate once your website starts earning over $10,000 per year, or if it is processing sensitive information. The following premium SSL certificates are available directly with WHC:

Essential SSL

Essential SSL protects one domain (including both the version with and without “www”) and provides a $10,000 warranty, in case anything goes wrong at the Certificate Authority’s end. While providing a similar level of security and trust as AutoSSL, they back their security claim with a warranty, allow for manual certificate verification that may be necessary for private websites or applications, and include a static website seal, which improves trust. Essential SSL generally costs less than $50/year and is recommended for websites that process less than $50,000 in online sales each year.

Wildcard SSL

Wildcard SSL can protect one domain with unlimited subdomains and, just like Essential SSL, provides a $10,000 warranty. Wildcard SSL uses the same type of encryptions as Essential SSL, but that encryption can be extended to as many subdomains as necessary. That means you could secure yourdomain.com as well as app.yourdomain.com and store.yourdomain.com all with one certificate. Similarly as with Essential SSL certificates, Wildcard SSLs include a website security seal, which helps improve trust. Wildcard SSL certificates are recommended for websites using different subdomains on the same primary domain and generally cost less than $160/year.

Extended Validation (EV) SSL

EV SSL protects one domain and provides a dynamic site seal and a $1,000,000 warranty. Its dynamic seal displays your company’s name and address, as well as the certificate’s period of validity, which provides the greatest level of trust to your clients. EV SSL certificates are recommended if your website or application manages important confidential information or processes over $50,000 of online sales per year. EV SSL certificates generally cost less than $400/year, but due to the extended nature of the verification, expect the activation process to require you to send proof of business ownership and operation, and take over 10 days to complete.

How do I install and maintain an SSL certificate?

If you’re using a reseller account or a web hosting “Pro” account or greater, your basic SSL certificates will be automatically installed and renewed using cPanel’s AutoSSL. Your only responsibility in this case is to make sure that the HTTPS connection is being “forced” throughout the entire site. For a walkthrough of how to do this, consult how to force the use of SSL in WHC’s Help Center. If your website is hosted with WHC when you purchase a premium SSL certificate, WHC staff will install it for you. If your website is hosted elsewhere you can still purchase SSL through WHC; however you or your hosting provider will need to take care of its installation. EV SSL certificates require confirmation of you and/or your business’ identity. If this applies to you, you will receive an email requesting the information shortly after your purchase. Remember that premium certificates need to be renewed yearly; otherwise your security will expire and your visitors will see security warnings on your website.

How do I know if my certificate is working?

The first thing to look for is a little padlock in the corner of your browser’s address bar. If the lock is intact, closed and/or green, it means the site you’re visiting is safely encrypted. If it’s broken, unlocked, or red, it means there isn’t a certificate or its use isn’t being forced. You can use a service such as SSL Labs to test your certificate more rigorously. SSL Labs will scan your website and give you a rating that approximates how effective your certificate is.

SSL Troubleshooting

Got SSL issues? The following articles in WHC’s Help Center might help! The following online tools can also help you diagnose and resolve SSL issues:
  • WhyNoPadLock: Helps you find out why your SSL certificate padlock doesn’t show as secure on your website
  • SSL Server Test: Performs a deep analysis of your SSL web server
  • Certificate Decoder: Decodes your encoded SSL certificate and verifies that it contains the correct information
Still need help choosing the best SSL certificate for your needs? Simply ask your question below or get in touch with WHC’s friendly customer service team!

Spencer Callaghan

WHC’s Blog

Articles by Spencer Callaghan

Spencer Callaghan manages product communications for CIRA, the .CA domain registry. He is a writer and former journalist, with experience in technology, non-profit, and agency environments. His areas of expertise include content marketing, social media, branding, and public relations.
Three reasons your website visitors will trust a .CA domain
Three reasons your website visitors will trust a .CA domain

Did you know, even a tiny top-level domain (TLD) name can contain information about your website that would be useful to visitors? A domain extension can...

Read more
Web Hosting Canada manages fast and reliable online infrastructure with 24/7 support. Learn more about WHC
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