Better Access for Freelancers

You’ve been asking for it, and we’re happy to be finally delivering it! Our latest update to the Client Area now provides you with a more flexible approach to account access and control.

The updated Client Area introduces the concept of Accounts (formerly referred to as Clients), which are entities or persons who own products or services, and Users, who are the individuals that can access those accounts.

Each account has a user that is its Owner and is able to give access to additional users from their Client Area. This new functionality makes it possible for you to easily grant access to your web developer, IT person, or bookkeeper (to name a few) to your WHC account in order to assist with or execute specific tasks!

If you’re a web developer or agency, your same user can now be used to access all of your client’s accounts.

Below is a high-level walk through but for a more detailed tutorial, you can check out our help center article on how to manage user account permissions in the Client Area.

Managing Users in your Account 

Account owners can now invite new users to join their account. To invite a new user, simply access the User Management page and type in their email address. An email invitation will be sent to the new user, allowing them to accept the invite. 

The main Owner can manage permissions for each of these users, and can revoke access as required. For example, you may want to provide access to your web hosting account to your web developer, without granting them billing privileges. Conversely, you may want to provide billing and invoice access to your bookkeeper, without granting them access to your hosting and email. 

What’s more, if a user already has access to multiple Client Accounts, they can use a single login to access multiple accounts.

Accessing Multiple Accounts with a Single User

With this latest upgrade, users who have access to multiple accounts will be prompted to select which account they wish to log in to, when connecting. They’ll also be able to switch between accounts at any time via the Switch Account section of their Client Area.

If you were using sub-contacts with their own logins in your existing account, you’ll notice that they’ve been automatically transformed into their own users. No additional action is required.

An Improved Shopping Experience

In addition to this update, you may notice that our shopping cart experience has changed as well. We aimed to simplify both our pricing structure and the purchasing process.

We hope these latest updates will make account access and management much easier for those of you managing multiple clients and logins, as well as a better overall purchase experience for our customers.

As always, we’re happy to receive your feedback and suggestions. Looking to see other improvements to your Client Area? Let us know in the comments below!