A Clearer, Faster Way to Get Support at WHC

When something's not right with your website or email, you shouldn't have to figure out how to reach us. Help should be easy to find and easy to get… whatever the hour. This is why we've just made a change we're genuinely excited about.

Everything you need to reach our team is now on one clear page inside your Client Area: reach out by phone, chat or open a ticket. You'll also find Help articles, wait times, your full support history, and more… all together in one place. Fewer clicks, less guesswork, and a faster path to the answer you need, 24/7.

Here's what's new.

TL;DR

Support now lives on one page in your Client Area. You still have three ways to reach us — chat, ticket, and phone. Each shows its average wait time, so you can choose the right one based on how complex your issue is and how fast you need an answer. On the same page: Chat with our AI agent or search directly in the Knowledge Base for instant answers, plus your complete ticket and chat history.

So, what changed?

Support now lives on one clear page in your Client Area. Chat, ticket, and phone sit side by side, each labelled for the kind of question it's best for. No more wondering which button to press. Right there on the same page, you've also got a searchable Knowledge Base and a full record of your past requests.

Which option is right for my situation?

Phone, chat or ticket… Think of the three as tools for different jobs. The best one depends on how complex your issue is, how urgently you need an answer, and honestly, what you prefer.

A quick everyday question with a fast answer? Chat is your friend. A more complex problem that needs someone to dig into your specific setup? An open ticket gives it the room and the paper trail it deserves. Prefer to talk it through with a real voice, or dealing with something urgent? Give us a call. There's no wrong choice. Just the one that fits the moment.

1. Start a chat. The fastest way to reach us, and perfect for quick, everyday questions.
2. Open a ticket. The right call for bigger issues that need a closer look. A technical hiccup, or something specific to your setup. Your request goes straight to the right team, and the whole conversation stays together in one place, so nothing slips through the cracks.
3. Call us. Sometimes you'd just rather talk it out, and we get that. Our phone numbers are right there on the page. And if the wait runs longer than a few minutes, you can now request a callback instead of holding — keep your place in line, hang up, and we'll call you back when it's your turn.

How do I know how long it will take?

Each option shows its average wait time to get an answer, right up front. When you need an answer in a hurry, you don't have to guess. Pick the route that gets you help the soonest. And when wait times are longer on the phone, the new callback option means you're never stuck on the line. No surprises.

What if I'd rather just figure it out myself?

Not every question needs to wait for a reply. Ask any question directly in the chat or search our Knowledge Base straight from the same page for clear, step-by-step guides on how to use our hosting, website builders, register a domain name, and more. Help and answers you can find on your own, any hour of the day or night.

Where do I find my past tickets and chats?

Right on the same page. Need to check something from an earlier request, or pick up a conversation where you left off… It's a click away. No starting over, no repeating yourself.

What if I have a Technical Account Manager?

If you do, you'll spot your TAM right at the top of the page, ready to reach in one click. A Technical Account Manager is your own personal technical advisor. It’s someone who knows your setup inside out, helps you plan ahead, gives you priority, and one-on-one guidance so you're never troubleshooting alone.

Curious what that's like? Learn more about Technical Account Management

A quick, honest note

Moving to a new system is rarely completely seamless, and some of you may have run into a few bumps over the past several days as we made the switch. Thank you for bearing with us. Those wrinkles are being ironed out . And what's on the other side is a simpler, faster way to get help.

Here when you need us

That's really the heart of it: it's all together now. One clear page, so you always know where to go and you get help faster. Because being there when you need us, day or night, in the language you prefer, is what we're all about.

Go ahead and take a look! The Support section of your Client Area is ready when you are. And so is our team.

Not a WHC client yet? It's not too late to switch.